I seem to have received an equal number of reader emails saying “Ripping & Burning Toolbox 2009 is terrific” and “It’s a dud! You should be flogged!”. Well, okay, not quite that bad but it’s clear there are some teething troubles going on at the moment with a “nilobjectexception” issue.

Right now, it’s deadline time for the next issue of PC User so it’ll be a few days before I can get into some serious diagnostics of just what’s going on.

However, when I do and when I find out the issues, I’ll provide a “service pack” update (if it’s good enough for Microsoft…) here. All you’ll need to do is install it into your system and it will automatically update your existing install of Ripping & Burning ToolBox 2009 and everything should be right. Well, as much as I can say it will be, not having as yet found out what the problem is.

The most common thread in the problem appears to be with the detection of the optical drives at the moment with the app crashing before it’s even had a chance to start up. As the first thing it does is check to see what optical drives are in the system, this is likely to be where things are falling over.

When I get a few seconds to rub together, that’s where I’ll be looking first.

In the meantime, if you’re having other problems, just leave me a note below and I’ll try and see if I can wrap up all the bugs in one hit. I imagine there’ll also be an update released in PC User magazine at some point with a complete update on the cover disc. But don’t quote me on that… :)

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