Over the next little while, I’ll be adding some “question and answer” stories. So if you’re looking for answers to some common (and not so common) problems, just look for the “Q&A” tag.

If you have any Qs, send them to me at: darren at darrenyates dot com dot au.

I cannot promise to give a personal answer but I will put all Q&As up on the site so check the ‘Q&A’ tag for other Q&As.

89 comments for “Q&A

  1. Lance Glick
    December 13, 2009 at 2:26 am

    Good Day Darren
    I am just making un inquiry to a program that you had in one of DVD’s that comes with the magazines the program that I am looking for is a program named Note Pad I think it is much better than the one that comes with Windows

  2. Alistair
    December 18, 2009 at 11:53 am


    Having a problem with UT3 benchmark. When I click on your the userbench demo I receive an “exception of class OutOfBoundsException was not handled” message. Any ideas?


  3. Stephen
    December 19, 2009 at 8:55 am

    I’ve had a different error message for the UT3 benchmark, it says ‘an exception of class NilObjectException was not handled, the application must shut down’, on top of that I had a corrupted UT3 Demo installation on the DVD, fortunately I found another copy of UT3 Demo on an older PC User DVD Feb 08

    • Roger
      December 26, 2009 at 5:11 pm

      I received the same error message as Stephen when I tried to use yougrab2. Darren this software would be fabulous when this, or my, bug is sorted out. Cheers

      • Darren Yates
        December 26, 2009 at 6:04 pm

        Did you grab the latest version from the PC User website? Should be Build 44.
        Details are in the Jan2010 issue of PC User on page 66.

        PS. Let me know if you still have issues and I’ll look into it.

  4. Bill
    December 23, 2009 at 3:56 pm

    Rockpod 2009 is a great piece of software and I ws looking forward to the new version. I’ve installed Rockpod 3, including the 513 build fix but find it rather slow. Rockpod 2009 takes my computer about 1.5 hours to transcode a 90 minute movie. While Rockpod 3 appears to work, I gave up waiting after it took 2 days to get 38% through a 90 minute move.

    • Darren Yates
      December 24, 2009 at 7:05 am

      By default, RockPod 3 aims for higher quality at lower bit rates and to do that, it implements two things – 1) two-pass encoding 2) high-quality encoding options.
      While you cannot turn off the two-pass encoding, you can turn off the high-quality encoding options, which speeds things up. Just check off the Hi-Q option on the front-page of RockPod 3.
      RockPod 3 can do the same quality as RockPod 2009 but in much less space – however it needs more horsepower to do it. And with many users now having multi-core Intel and AMD processors, we made the decision to take advantage of that to get more efficient (space-wise) encoding.

      • Bill
        December 28, 2009 at 9:33 pm

        Hi Darren,

        Thanks for that. I’ve got to the end of a transcoding. I think the problem I was having was that the ‘Duration’ setting was wrong. I’ve been converting from vobs to avis and the duration doesn’t always default to a sensible value. Anyway I’m haveing fun with it now. Thanks for another great product.

        Best regards, Bill.

  5. Nick
    December 26, 2009 at 11:35 am

    HI just installed yougrab 2 and copy and pasted a few different you tube video URL’s click on download and within few seconds says downloads complete…then go to the download directory and nothing there. Or just one file will be there 0 bytes

  6. Edward
    January 2, 2010 at 8:06 pm

    Hi Darren,
    Just received February 2010 magazine issue. On the cover DVD I decided to try PC Tools Desktop Maestro 3.0 with free 12 month license. After following registration instructions to obtain license name and code I arrived at PC Tools Web page which stated, “The promotion you are attempting to access is not valid in your country. If you believe this message to be displayed in error please contact us at: support@pctools.com.” When I emailed PC tools support I was told to follow instructions in magazine? Going around in circles. Are you able to help? Regards, Edward.

  7. kggj
    January 7, 2010 at 2:14 pm

    where are/ are there any games in pc user os extreme 9.04

    • Darren Yates
      January 7, 2010 at 5:07 pm

      Nope, there are no games on UserOS Extreme 9.04. We decided no remove them to keep the distro under 1GB. If there’s sufficient demand, we’ll look at putting some smaller games on the next version.

  8. Eddie
    January 30, 2010 at 1:41 am

    Hi Darren,
    I installed the dvd-hd 2009 and ran the conversion 1st time successfully. The next time I used it, An error code ” An exception of class NilObjectException was not handled. The application must shut down” appeared and I had to abort. Any idea what causes it.
    Also, I noticed my dvd burner would not play cd anymore but plays dvd no problem. Not too sure that these problems are related.
    Help is much appreciated.

  9. Eddie
    January 30, 2010 at 1:47 am

    Hi Darren,
    Further to my previous posting, I like to add that I am running Vista basic, 2gbRam, 1.7 Pent duel-core, media player 11, toshiba laptop.

    • Darren Yates
      January 31, 2010 at 8:08 am

      When you launch DVD-HD 2009, right click on the launch icon and select “run as administrator”.
      That should fix it.

      • Eddie
        February 7, 2010 at 1:41 am

        Thanks Darren. I will give it a try.

  10. Eddie
    February 7, 2010 at 2:01 am

    Hi Darren,
    I have a problem concerning recovery disks of my laptop (HP DV2000), hope you can help.
    I had 2xHP DV2000 identical laptops for myself and wife. I made the recovery disks from my laptop only, thinking they have the same specs. Recently I disposed mine and my wife”s hdd crashed and had to be replaced. The problem is her laptop wouldn’t accept my recovery disks (0n 10xcds).
    Is there any way round it ? I need all the softwares to operate the webcam,special keys etc.

    • Darren Yates
      February 23, 2010 at 2:37 pm

      Eddie, I’m afraid I don’t know what you can do here. Other than contact HP directly and see if their technical experts can help. If the recovery discs are looking for something specific in the notebook (as they appear to be doing), it’ll be hard to fix.
      The only thing I can think of is that it might be going off the CPU ID number. You might be able to switch this off in the BIOS (check your manual to get into the BIOS) but it’s a long shot and I wouldn’t bet the house on it.
      Other than that, you could try a retail version of the OS and you might find the required driver software on HP’s website. Other than that, calling up HP tech support would be the first point of call.
      Hope that helps,

      • Eddie
        February 26, 2010 at 10:32 pm

        I have the laptop running on Vista, but I need the other HP softwares eg “quickplay” to operate the hot keys and webcam etc.
        What if I convert the recovery discs to 1 image file and burn that to another hdd(B), if I substitute hdd(B) in the laptop, would it work ?

  11. jim mclellan
    April 17, 2010 at 6:11 pm

    Hi Darren,

    I record off-air 720*576 standard definition DTV as an mpeg2 PS file with a Dvico PCI TV card. The off-air programme displays on my Samsung Series 8 TV as 16:9 and I assume that this occurs under the control of Active Format Descriptors as SD’s 720*576 native resolution is not 16:9.

    If I play the mpeg-2 file off a USB key via my Western Digital media player on to the Samsung Series 8 tv, then I get the correct 16:9 display.

    If however I play the file off the USB key via the USB slot on the Series 8 tv, then the widescreen format is lost and the picture reverts to 720*576. The same thing happens if I stream the file via DLNA connectivity.

    I’ve temporarily overcome the problem by using ffmpeg at command line level to convert the 720*576 out to 1024*576 to bring it back to 16:9.

    I suspect that the Samsung tv in “player” mode is not recognizing AFD data embedded in the mpeg-2 file. Am I on the right track? Have you come across this before? Is there any easier solution than having to run all recorded files through ffmpeg?

    I’ve searched the usual forums but can’t come up with anything and I’ve contacted the Samsung help line but they say that this is “normal” behaviour.

    Regards and thanks for the great ffmpeg projects.

  12. Chris
    July 1, 2010 at 8:27 am

    Hi Darren,
    I am researching how to control user access to a wirelss network- did you recently write an article on this subject.
    If so where could I view it.


    • Darren Yates
      July 1, 2010 at 11:12 pm

      Hi Chris,
      I don’t recall writing a story about that. I’d suggest you try the PC User website (www.pcuser.com.au) and see if it’s been answered in HelpStation – PC User’s Q&A page.
      Hope that helps,

  13. Joe
    July 13, 2010 at 12:28 pm

    Hi Darren
    Thought I would download Vimeo video using YouGrab3. I downloaded video and then tried to play it. Message popped up that Quicktime player could not recognise video. Video is Mpeg-4. Am I doing something wrong?


    • Darren Yates
      July 13, 2010 at 6:09 pm

      Joe, what OS are you running?

      • Joe
        July 14, 2010 at 1:12 pm

        Hi Darren
        I am running Vista SP2. Quicktime is OK with other mpeg4, mp4 videos I have. The video details of video are as follows:
        61.94 MB MPEG-4
        This take about 10 seconds to download.
        When try to play video following message pops up:
        “Error- 2048: Couldnt open the file Vimeo – Depth of Field Explained (by snodart.com) (default).mp4 because it is not a file that Quicktime understands”

        • Darren Yates
          July 16, 2010 at 10:15 am

          Joe, I would give Media Player Classic Home Cinema a go. I’ve not had problems playing any file on this player. It’s free and you can download it from http://mpc-hc.sourceforge.net/

  14. Ray Nichols
    July 31, 2010 at 12:52 pm

    Hello Darren,
    Could you please tell me if one of your PC User programs can be used to copy/record only the audio from YouTube, as well as from any other ‘What U Hear” source?
    I am using Windows 7.
    I don’t know if this is the correct place to submit this query but it was the only place I could find.

  15. Graham
    August 11, 2010 at 10:47 am

    Hi Darren,

    I am trying to install September version of PC-User PerfectPC 2.0 Beta. Unfortunately, it keeps throwing up the error, “An exception of class OutOfboundsException was not handled. The application must shutdown”. I have tried reinstalling, running as administrator, 2 different computers, (both XP Pro, SP3, and up to date) even installed in wine in Linux Mint 9.

    Is there a solution to this problem. I doubt that I am the only one and I am very keen to try it as its time for me to upgrade my desktop to a new system.

  16. James
    September 12, 2010 at 4:45 pm

    Hi darren, i’ve been reading the sep issue of PC user and noticed a comment about downloading Youtube audio using Yougrab 3 in the Audio superguide.

    I did purchase the August issue but didn’t really have much time that month to read it as i was posted away. In short i left it at work where it was stolen and now i can’t get a copy of Yougrab 3.

    I was wondering if you could help me out with a copy?

  17. Rex Driscoll
    September 26, 2010 at 2:48 pm

    Hello Darren,

    Your PC User TVrip program in the May, 2010 issue
    is exactly what I was looking for. My problem, however, is that whilst the program will convert .flv files to .mkv format files it will not convert windows media centre .dvr-ms or my
    set top box .pvr files .
    The convert process completes in about 1 second flat no matter how big the file to be converted and writes a .mkv file to the nominated directory of 0kb length.
    I am using Windows Vista Home Premium and any help you can offer would be much appreciated.

    Creating a DVD does not seem to be a problem.


  18. Rex Driscoll
    September 27, 2010 at 4:57 pm

    Hi Darren

    The TVrip program in the May 2010 issue of PC User is just what I was looking for however I have a problem when trying to convert files to the .mvk format.
    While the program will convert .flv files OK I cannot convert window media centre .dvr-ms or my set top box .pvr files.
    When doing this the process completes in about one second no matter how large the source file is and a .mvk file is written to the target directory with a length of 0 kb.
    There is no problem when creating a dvd with any of the
    above file formats.
    Any suggestions will be appreciated.
    I appologise if this request has been duplicated as I think I accidently deleted the previous one.


    • Darren Yates
      October 15, 2010 at 8:26 pm

      Rex, do you mean “mkv”? We’re going to change and remove the option for “mkv” in TVRip 2.
      Unfortunately, MKV support amongst TVs has been more hit-and-miss than we anticipated, so we’re investigating a different option, which will most likely be .mp4 instead. This will mean encoding in MPEG-4 SP (using libxvid) or H.264 (using libx264). Sorry not to get back to you sooner – it has been a crazy few months.

      • Rex Driscoll
        October 20, 2010 at 10:50 am

        Hi Darren,

        Yes indeed I was referring to “mkv” file conversion .

        Thanks for your attention to my query and I look forward to TVRip mark 2.


        • Darren Yates
          October 26, 2010 at 2:52 pm

          From what I’ve seen, MKV support on some big-name TVs that claim to support it has been pretty ordinary so I think we’re going to ditch MKV on version 2 of TVrip.
          I’m thinking of one brand in particular…

  19. Eddie
    October 16, 2010 at 12:50 am

    Dear Darren,

    I am also having problem with TVrip. I had some mkv video files converted to dvd without any trouble. However, it would not copy to the dvd disc. It tried for a few secs and then it says it’s done and asked for another disc. I clicked the output and it says burn free not used. When I click “no”, everything disappeared. I couldn’t find where it put the vob files . Would appreciate your help greatly.


    • Darren Yates
      October 18, 2010 at 8:10 am

      That’s very odd about it not making discs – it’s the one thing it’s supposed to do well… :)
      A couple of tips:
      1. Launch TVrip using “Run as Administrator” – yep, it’s a pain in the bum but it’s a limitation with CDRECORD, the open-source disc burning app TVrip uses. It needs administrator privaleges in order to run. (we never had this problem on Windows XP… :)
      2. TVrip uses a two-stage process – it first makes an ISO image of the actual DVD, then burns it to the disc. You should be able to find the ISO image (DVD.ISO) in ProgramData/PCUserTVrip. To conserve space, the apps is designed to erase the ISO image when you shut the app down so leave the app open first, grab the ISO, then shut it down.
      3. To see what TVrip is actually doing, click on the OUTPUT button on the front screen – it gives you a read-out of the command-line apps.

      Hope this helps,

  20. Martin
    October 19, 2010 at 8:51 am

    I want to transfer movies from my HDD onto a USB to be able to watch it on another TV. How large does my USB need to be and what do I need to do to make it happen?


    • Darren Yates
      October 26, 2010 at 2:51 pm

      You should be able to convert a movie into 4GB so it just depends on how many movies you want to get onto a USB flash drive.
      Most 16GB flash drives go for around $40 Australian, so that’d be enough for at least four, probably six if you push it.
      The bigger issue is to know what you’re going to play them on. You need to know which codecs (audio and video) the playback device (whether it’s a player or the TV itself) supports.
      Hope this helps.

  21. Joe
    October 23, 2010 at 11:06 am

    Hi Darren
    I have Windows Vista SP2 and IE8. The home page is nineMSN. Recently I received, through Windows Updater, to Update to “Windows Live Essentials 2011”. My Question concerns the Bing Bar. When the Bing Bar is loaded what does the final screen look like compared to the MSN screen currently used? This has a Bing symbol next to the MSN box in the top area of the page. Does the Bing Bar only effect this area of the screen and the rest of the nineMSN page stay the same. I have gotten used to the nineMSN page. The MSN page has news adverts etc on the lower two thirds of the page. Does this lower two thirds change, or only the the current MSN/Bing area? What is the final look of the page, as info from web search is telling me that MSN is gone and replaced by Bing Bar? Research shows Bing Bar a little slow? Can you advise of what to do?


    • Joe
      November 13, 2010 at 11:24 am

      Hi Darren
      Eventually downloaded Windows Live Essentials 2011 and there was no problems with nineMSN home page. When start up computer the next time asks you if you want Bing as home page. Can answer yes or no.

      • Darren Yates
        December 1, 2010 at 3:38 pm

        Joe, sorry but not sure what I’m answering “yes or no” too. You should be able to choose a page other than Bing as your home page and save that as the default option. Not sure where to do that as I don’t use Windows Live myself.
        All the best,

  22. Trevor Tyson
    November 2, 2010 at 8:50 pm

    I installed YouGrab 3 from the August 2010 DVD and it works fine except for one problem. I have several sub-folders in the “My Videos” folder. I browse to the particular sub-folder I wish to use and it shows it in the box but YouGrab still downloads to the default “My Videos” folder.


    • Darren Yates
      November 10, 2010 at 6:50 pm

      Thanks, Trevor, for the tip.
      I’ll look into it.

  23. Joe
    November 13, 2010 at 11:17 am

    Hi Darren
    I tried to watch Video Tutorial off PCuser November Issue disc. Three videos could not play, these concerned with Video Toolkit. Only the audio plays. All other videos are playing on disc and December disc videos are OK too. Was there a problem with these videos or is it something else?

    • Darren Yates
      December 1, 2010 at 3:39 pm

      Joe, not sure what’s wrong there. Try downloading the FFdshow codec pack. I’d go to afterdawn.com and grab the latest version. Install that into your system and you should be able to playback any video format known to man!

  24. Bruce P
    November 29, 2010 at 1:31 pm

    Hi Darren
    Can you help me? I’m looking for a program that will tell me which of my numerous applications is trying to take over my internet connection and download miles of data on my very restricted band width? Also way back in PCUSER you mentioned a program the would map the location of traffic from where it originated on a map of the world. I have every copy of PCUSER from way back but I cant find the article for trying
    Bruce Potter

    • Darren Yates
      December 1, 2010 at 3:32 pm

      Bruce, I can’t remember off the top of my head. Does anyone else remember it? In the meantime, try looking in your system tray on the bottom right to see what programs you already have running. If there’s nothing there that looks like it, try doing a ctrl-alt-del and looking in the task manager for apps that are using up a fair bit of CPU – it won’t tell you exactly which app is using up the bandwidth, but it will tell you which apps are active and in the meantime, that might help you find that rogue app.
      Best of luck!

    • March 17, 2011 at 7:11 am

      A useful little program for monitoring internet traffic is NetLimiter. It’s available here: http://www.netlimiter.com/ It comes in three versions including one free version, which I am using. The interface is very straightforward and it’s easy to see which program is downloading and uploading how much data.

      • Darren Yates
        March 17, 2011 at 7:28 am

        Thanks for the heads-up, Bruce.

  25. December 2, 2010 at 10:46 pm


    I bought the November 2010 Edition of the mag for the Video Tutorials only to realize that i was missing the cover CD. Is there anyway possible I can get the PC User Video Toolkit as a download as I really want to compare its results to those offed by my paid for ImToo Conversion Suite.


    • Darren Yates
      December 6, 2010 at 6:41 pm

      John, contact pcusercd at acpmagazines.com.au.

  26. Arthur Knowles
    December 3, 2010 at 4:34 pm

    I’m a PC User Subscriber, could you tell me Which edition had the cover disc containing DVD Double Shrink on it. I don’t know how far back it was.
    Otherwise, where could I download it. I have a need for such a program just now.

    • Darren Yates
      December 6, 2010 at 6:42 pm

      Arthur, it’s going back a bit – you need the May 2007 cover disc.

  27. Bruce P
    December 7, 2010 at 3:51 pm

    Hi Darren
    The latest PCUser has two tools included in the featured tools segment via Link Harris. “Active Ports” and “CurrPorts”, both are good but “Active Ports” is perfect for what I want.
    Thanks for your help
    Bruce P

  28. February 8, 2011 at 11:57 pm

    Hi Darren,
    I am still running windows xp pro. Recently, I couldn’t not download anything from the internet ( not even updates ). Couldn’t get into windows firewall at all to check setting. It says ” windows cannot start windows firewall/internet connection service (ics). Microsoft help website suggests to run “netsh winsock reset” which I did with no success. Then I tried to install the file ” Netfw.inf ” but I could find the hidden folder %Windir%\Inf in which Netfw.inf resites.
    Any help is very much appreciated. I am trying to avoid reformat the hard drive or reinstall xp.

    • Darren Yates
      February 9, 2011 at 5:41 am

      Give this a go – http://support.microsoft.com/kb/920074
      My tip would be to make sure you have the latest service pack installed for any version of Windows but especially for XP. The latest is SP3 and its available here.
      Hope this helps,

  29. March 8, 2011 at 9:42 am

    you grab 3 has just stop working and say this to me
    An exception of class OutOfBoubsException was not
    handled. This application must shut down
    you help our give tips to fix please

    • Darren Yates
      March 8, 2011 at 9:51 pm

      Try right-clicking and selecting “Run as Administrator”.
      That said, YouTube has changed the website around and stuffed up some downloads.
      YouGrab 4 is in the works to fix the problems.

  30. Ed
    March 21, 2011 at 9:07 pm

    Hi Darren
    TV Rip has me confused, my USB HDD had to be formatted to suit the TV (Panasonic) recorded shows cannot be accessed on computer as the HDD format is not recognized. Can you help with a solution

    • Darren Yates
      March 22, 2011 at 7:48 am

      Sorry, Ed, but I don’t quite understand your problem. You’re saying your hard drive is not being recognised by the computer and that TVrip has you confused?
      Don’t see how the two are related.

      • Ed
        March 22, 2011 at 9:30 pm

        Your tutorial for TV Rip said that recorded files from TV can be transferred to computer for saving or later viewing. I have successfully saved and played back TV shows to a USB HDD connected to TV. But when I connect this USB HDD to my computer it is not recognized as the drive had to be formatted to suit the TV, Not Computer. I guess the confusion is, how can I make TV Rip work if the HDD is not recognized when changed over to the computer? On your tutorial your PVR files were listed under My Documents how do I get them there?

        • Darren Yates
          March 23, 2011 at 10:58 am

          Ah, okay I understand. However, your problem is unusual as most PVR-capable set-top boxes and similar devices that support TV capture to USB storage do so using the standard FAT32 filesystem. So the first problem is getting your PC to recognise it. The fact that it doesn’t doesn’t augur well for it. That said, it’d help if you told me the make and model of the device doing the capturing.

  31. BP
    March 28, 2011 at 8:59 am

    Hello Darren, You are brilliant! I appreciate all the wonderful work you have done in providing for us your beautiful master pieces. I have your vm software up and running and have windows on top of windows so I can surf securely Though I’d rather run your OS Select and Android. I downloaded I Android 2.2 ISO onto a CD and it acted like it was booting when I popped it in and started it up but it just kept saying it was reading Android for the next hour or so filling the screen with a series of dots. This is a prime example why I wish everything you guys talk about would be on your disk as a lot of us only trust ya’ll. Many of us don’t even have the privilege of access to the net at home. Anyway what I mainly would like to ask for is instructions on how I can use wifi on either Windows XP or your OS when in virtual mode? When I have the chance I connect at my friends or McDonald’s through wifi using puppy linux iso but I can’t figure how to do it in your OS or XP in your virtual machine.

    Thank you again SOOOO MUCH!


  32. BP
    March 28, 2011 at 10:18 am

    Sorry to bother you again but I have couple of more questions, the first being, How does anyone write to PC User Mag as the ASK WIZARD has been down for repair, I believe since 2005? The reason I ask that is I am not sure if you would be the one for this next question as I know you have so much on your plate.

    This is DRIVING ME CRAZY! I am in NZ at the moment and I have been using yahoomail.com for years. Over the past year something has changed that really gets up my nose. I go to the site I mentioned above and enter my address and password and then I am now pushed on to a site that has a split screen. Before you get to the split part it says “Oops, we can’t find you! Tell us your location. Help make your Yahoo! Mail more relevant. ” Now just above that it says “Hi! B” So it knows who I am. Now in the split part it gives me 2 choices it wants me to choose from:
    Left Side:
    “I reside elsewhere (not New Zealand)
    >I am on holiday and currently in New Zealand
    >I’m returning to my own country very soon
    >My permanent home is not New Zealand ”
    and then wants me to press a button:
    “I am leaving New Zealand”

    Right Side:
    “I reside in New Zealand
    >I live in New Zealand
    >By clicking below, I agree to the Yahoo!Xtra Terms of Service and Privacy Policy.
    These terms and privacy policy are governed by the laws of New Zealand and may be different from those in the country you created your account.”
    It then gives me a button to click that says:
    “I Live in New Zealand”

    I contacted yahoo xtra here but they swear to me that they are not the ones producing this site.

    I have a very long way around this but I sure hate doing it. Who business is it and why can’t I put an address in my search that takes me to where I want to go like they used to ie. Google. When I read Angus Kidman’s DIY Proxy p64 of April I thought finally a way around all this but once I went to the various sites they looked VERY suspect with pop ups all the time. Who is watching me and my business via these sites

    I hope you can save me all this hassle!

    Thank you again!


  33. Lee
    April 28, 2011 at 11:36 pm

    Hi Darren,

    I have attempted to convert avi to everything using PC user video toolkit 2 but all the output files have no audio.
    The source file is a small avi from mini dv using a pcm_s16le audio codec.
    Thanks for any help you can give
    Lee (new to video stuff)

    • Darren Yates
      April 29, 2011 at 6:03 pm

      Lee, what does the Output tab say?
      Are there any messages about incorrect audio codec?
      Have you selected an audio codec?
      Is the Enable Audio checkbox checked?


  34. May 29, 2011 at 11:18 am

    Hi, is there anywhere i can get the “PC User UserBench Encode HD for 2011”? I really want it.. im stuck with the one from the Feburary 2009 edition..

  35. Sam
    June 11, 2011 at 11:34 am

    Hi, I installed yougrab4 but when i click “download”, the download completes instantly, and the output file (mp4) cannot even be read by vlc media player. I chose to rip mp3 and even the file that is created doesn’t run on vlc

    • Darren Yates
      June 12, 2011 at 11:11 am

      What was the clip you tried to download? (ie. can you tell us the complete URL)?

  36. July 5, 2011 at 6:48 am

    Gudday Darren,
    I attempted to instal yougrab4 on my Oz Redux 64 (AMD64 Ubuntu derivative) and received this,- Error: Dependency is not satisfiable
    I admire your work and hope that you can help

    • Darren Yates
      July 5, 2011 at 12:41 pm

      Eeek! Not sure what that’s all about. I’ll take a look and see what’s going on.

  37. Sam
    August 6, 2011 at 7:22 pm

    Hi Darren!

    I have downloaded Yougrab 4 a month ago and it worked perfectly fine. I tried today again but when I pressed “Download”, it displayed “A execption of class OutOfBoundsExecption was not handled. The application will shut down. I reinstalled it but it still doesn’t work.
    Can you please help me?


    • Sam
      August 7, 2011 at 4:29 pm

      Hi Darren! Don’t worry, Build 180 fixed the problem.


  38. August 18, 2011 at 4:58 pm

    Hi Darren, would like to thank you for the PC User OS you keep providing fantastic, really starting to get a bit of an understanding of Linux.
    I do have a problem with latest server release 11.04.
    My machine has 8 gig of ram, and i was wanting to run VM from linux to launch windows but the server version only is 32bit.
    So hence OS can only see 3.5 gig of ram.
    I tried to install PAE after doing some reading but this only slowed the OS down so much it could not be used,
    Do you think you can create a 64bit version please

    • Darren Yates
      August 23, 2011 at 6:16 pm

      Hi Harry,
      We ummed and ahhed a bit over this issue this time around and chose 32-bit because we expected it to be used on older hardware.
      I suspect the next version of Home Server could be 64-bit – but don’t hold me to it… :)

  39. Marcus
    August 28, 2012 at 6:28 am

    What dvd/cd duplicator copies disks with protection code?

    • Darren
      April 5, 2013 at 5:04 pm

      None – as far as I’m aware.

  40. David Harris
    February 12, 2013 at 4:29 pm

    Hi… Big fan of your work… Recently chsnged my home network from windows to linix… Before that I was trialing your DriveShare Beta and was having great success with it… after the format and the change from PC user to Techlife I cant seem to find it anywhere.. is there a place I can get it for download? keep up the great work… Cheers David

    • Darren Yates
      October 8, 2013 at 3:41 pm

      I’m slowly in the process of making my old PC User software available, but it has to come second to my paid work. I’ll try and dig it up if I can – it’ll be a .deb file you install direct in UserOS (or any Debian-based OS for that matter.)

  41. Connor Menz
    October 3, 2013 at 6:59 pm

    Hi Darren
    A while ago I asked Tech Life Magazine a question about whether my pc parts were compatible with each other. You answered my question in the Q&A of the September issue. Parts of your answer were a little confusing and I still have a few more queries about the recommended tweaks. I tried looking for the new Intel i5-4470 CPU that u recommended and I don’t know where to get it. Same goes for the motherboard (ASRock H77M). I am extremely fond of the PC-K9WX and would like to know if I can keep this case in the new build. I’m sure that I’m not going to over-clock or running two graphics cards. I agree that I should drop the fan controller and lighting. Also where your recommending the Radeon HD 7870 or the Radeon HD 7950. After taking in what u have said the current build will be
    CPU: Intel core i5-4470
    MEMORY: Corsair 8GB
    STORAGE: Seagate 2TB 7200RPM
    GPU: ?
    PSU: SilverStone 500w
    OPTICAL DRIVE:LG CH12LS28 Blu-ray/DVD combo drive
    OPERATING SYSTEM: Windows 7 premium 64bit
    CASE: ?
    Could you please keep in mind that I would like to be able to play games like Assassin’s Creed, Battlefield, Crisis 3, God of War, Batman Arkham City and other games similar to these. All the parts that I had chosen out before were all available to be purchased from pccasegear.com, could you please let me know where I can get the parts that you recommend and i also have a budget of $1200.00.

    • Darren Yates
      October 8, 2013 at 3:56 pm

      There are a few questions there. I’m not offering this as a paid service so I’ll help you as much as I can and then, it’s up to you.
      1. Look up StaticIce (www.staticice.com.au) for parts or try Mwave.com.au or skycomp.com.au.
      2. HIS’ 7950 sells for $279 on Mwave – I’d be going that out of those two. Your SilverStone 500-watt PSU is probably just enough.
      3. I’d be tempted to look at a B85-chipset board if you want to save a bit of money. ASUS, ASRock and Gigabyte all make one. ASUS’ doesn’t look bad.
      4. If you’re serious about gaming, you might have enough to consider a good 128GB SSD for your OS – game load times will be considerably faster. Sandisk Extreme 120GB will cost you about $130 online.

  42. Ben Hale
    October 4, 2013 at 4:53 pm

    I’ve been stuck on this for quite a while, which GPU would be better for gaming. (regardless of price, only performance matters)

    Gigabyte GeForce GTX 660 2GB video card ($229.00)
    Gigabyte Radeon HD 7870 2GB video card ($249.00)

    • Darren Yates
      October 8, 2013 at 4:01 pm

      Six of one; half a dozen of the other. It really depends on the games you’re playing – these GPUs are pretty close but the 7870 should do better at higher resolutions/settings as it has a higher memory bandwidth than the 660. Still, I’ve seen the 7950 for $279 and the new GTX 760 for around $300 is definitely worth a look.

  43. Eddie
    May 23, 2014 at 2:47 am

    I have a Samsung Google Nexus mobile phone which was recently officially updated to android 4.3 from 4.1.2. I like to mirror video to my big tv , but Wireless Display is nowhere to be found on the phone. Googling did not find much information. Is Wireless Display an add-on applied to a particular phone or it is part of the newer android feature ? If so where can I find it ? I have another tablet running on android 4.2 and it has the Wireless Display feature on it.
    Would you consider running an feature on Wireless Display on Tech Life or APC magazine in the near future ? Your longtime follower.

    • Darren Yates
      June 2, 2014 at 10:43 am

      It’s probable that the Nexus doesn’t include the right hardware to enable wireless display/Miracast. If the phone didn’t have the feature before, the software update alone won’t add it.

  44. Keith
    August 27, 2014 at 5:21 pm

    Hi Darren , Just grabed the apc mag with video converter 3 so far having trouble understanding it / yes it comes up when you right click and go to a video but nothing seems to happen after that win 7 and xp

    Any way womble is the best video eding pro but it wont handle the sound .m2ts video off an open box.. smart cutter is ok to edit video with / it only recodes where the edit starts and ends not the inbetween this speeds up the program / the trouble is the program they need to get it more stable
    allso it is necessary to join all the .m2ts clips to gether first befor editing

    so what is needed is a interface like you wrote for PC User ( I realy miss pcuser it was much better then tect life in fact in NP Nz it is hard to find it any longer)

    Back to subject so your type of inter face joining .m2ts clips then edited like smartcutter and made ready for blue ray to burn with imgburn

    Cheers Keith

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